From whence we come : a historical perspective / Janice M. Young and John L. Donovan -- Overview of diversity and inclusion literature and research : 1970-2017 / Xan Y. Goodman -- The changing face of librarianship / Carenado Davis and Tristan Ebron -- Implicit bias and microaggressions in library and information science / Nicole A. Cooke and Miriam E. Sweeney -- Subversive librarianship as a strategy for social justice and activism / Rebecca Hankins -- Leading a diverse and inclusive public library / Cristina Dominguez Ramírez -- Aligning the library's strategy with the parent organization / Jerry Perry, Jennifer Nichols, Cheryl Neal, Shawna Thompson, and Ping Situ -- Recruiting and retaining a diverse workforce / Shannon D. Jones and Beverly Murphy -- Developing cultural competency and sensitivity / Shaundra Walker -- Professional development as a growth strategy / Placedia Miller and Tanika Martin -- From recruitment to promotion : fostering the success of librarians from diverse populations / Alan R. Bailey -- Inside the mind of the African American male librarian / Carenado Davis, Tristan Ebron, and Carl Leak -- Interpersonal relationships with minority women in leadership positions / kYmberly Keeton -- Otherness, inclusion, and libraries / Sonia Alcantara-Antoine -- An equal employment opportunity complaint in progressive land library / An African American Female in Middle Management -- Disability and the library workplace / JJ Pionke -- Say my name : transgender acceptance across campus / Amy Kautzman and Beth Lesen -- "Me, an academic librarian- never" : how the Knowledge River Program paved the way for a career in the profession / Gina Macaluso and Annabelle V. Nuñez -- Creating a successful task group on diversity / Brenda Linares and Ene Belleh -- Recommendations for achieving cultural humility and critical consciousness in cross-cultural communications / Kenyon Railey.