Conversations about change -- The spirit of motivational interviewing -- The method of motivational interviewing -- Engagement and disengagement -- Listening: understanding the person's dilemma -- Core interviewing skills: OARS -- Exploring values and goals -- Why focus? -- Finding the horizon -- When goals differ -- Exchanging information -- Ambivalence: change talk and sustain talk -- Evoking the person's own motivation -- Responding to change talk -- Responding to sustain talk and discord -- Evoking hope and confidence -- Counseling with neutrality -- Developing discrepancy -- From evoking to planning -- Developing a change plan -- Strengthening commitment -- Supporting change -- Experiencing motivational interviewing -- Learning motivational interviewing -- Applying motivational interviewing -- Integrating motivational interviewing -- Research evidence and the evolution of motivational interviewing -- Evaluating motivational conversations -- Appendix A: Glossary of motivational interviewing terms -- Appendix B: A bibliography of motivational interviewing